Refunds

When a refund is possible

• The payment went through, but the purchase wasn't credited to the account
• The purchase was credited but not used: the spins weren't spent, Premium wasn't activated
• A double charge or another technical error

How to request one

Write to support with your in-game name, the payment date and the amount. We review requests within 3 business days. The refund is made by the same method that was used for the payment, within 10 days of the request being approved.

If the digital goods have already been used (spins spent, Premium activated), no refund is made, except for technical failures on our side - such cases are reviewed individually.